We shipped Service Pack 2 for Flight Simulator X on Friday. (Get the downloads from fsinsider.com; see Phil Taylor’s blog entries for more details.) Service Pack 2 contains the same set of fixes as in Acceleration, without Acceleration’s new aircraft or missions.
We’re seeing a common problem come up: A message from the installer: “Microsoft Flight Simulator X Service Pack 2 requires the English version of Flight Simulator X.”
So far, the immediate cause is the same: missing data in the registry. During testing, the root cause was also the same: Copying the installed files from another partition or machine rather than using the installer. That’s not officially supported, of course, but given the size of Flight Simulator, it’s fairly common to want to move the installed files (to a bigger partition, for example) without reinstalling.
Service Pack 2 requires the registry data that the original RTM and SP1 installers write. (It uses the data in the registry to find the installation directory and the language.dll file. It checks the version information in language.dll to make sure it has the same language as the SP2 installer; otherwise, you’d end up with a broken mix of localized content.)
Unfortunately, the original RTM installer doesn’t rewrite those registry values when you do a repair, so what works is to uninstall and reinstall RTM, then SP1, then SP2.
That said, here’s a shortcut. Note that it involves editing the registry, which can be hazardous to your computer’s health. If you don’t feel comfortable doing this, uninstall and reinstall is a safe choice.
- Start RegEdit.
- On 32-bit operating systems, open the HKEY_LOCAL_MACHINE\ SOFTWARE\ Microsoft\ microsoft games\ flight simulator\ 10.0 key in the left pane.
On 64-bit operating systems, open the HKEY_LOCAL_MACHINE\ SOFTWARE\ Wow6432Node\ Microsoft\ Microsoft Games\ Flight Simulator\ 10.0 key in the left pane. - Choose Edit|New|String Value.
- Replace New Value #1 by typing SetupPath.
- Double-click SetupPath and in the Value data box, type the full directory path where you installed or copied Flight Simulator X.
The SP2 installer should then be able to find language.dll and verify that it’s the right language for the version of SP2 you’re trying to install.
That’s the only common problem we’ve seen — as of today, anyway. I’ll update this blog entry with additional items if/when they come up.
Update #1, 17-Dec-07: Added registry key for x64 OSes.
Comments 55
I had this problem with a new install and 3 more uninstalls and reinstalls. The registry edit detailed above finally worked and the SP2 installed without a problem.
I can see the changes with directX 10 and the water and sky effects are great. I was dying to give my new ATI 3850 directX 10 card a try and I was very pleased with everything. With most everything cranked up and 20 fps at 1680 x 1050 32bit it only raised my GPU temp about 10C.
So thanks for the quick fix, it was driving me nuts not being able to get SP2 to install.
Posted 16 Dec 2007 at 17:11 ¶This fix does not seem to work for WinXP Pro 64. Help?
Posted 17 Dec 2007 at 17:16 ¶James,
Thanks for pointing that out. I’ll update the article with details for x64 OSes.
Posted 17 Dec 2007 at 19:03 ¶Hello Bob,
Is there any change to explane this a littlebit more simple.
What is a RTM installer and do I realy have to remove this and the SP1?
Hope you can help me because I realy want this servicepack.
Posted 18 Dec 2007 at 10:07 ¶Nico,
If you don’t feel comfortable editing the registry, then I suggest you uninstall and then reinstall the original FSX from DVD (that’s the “RTM” release) and SP1. Then you should be able to install SP2 without problem. Make sure you install FlightSim to the location you want it; the problem this blog entry is talking about comes from moving FlightSim after installation.
Posted 18 Dec 2007 at 10:46 ¶HELP,
Posted 18 Dec 2007 at 10:50 ¶I installed sp2 no problem except I don’t get the dx10 preview option box in my graphics area in FSX I have a amd athalon 3700+ with 2 gb ram and a nvidia 7900GS 256 according to dxdiag everything is enabled , can anyone help with this??
David,
DX10 is available only on Windows Vista and with a DX10-capable video card. The 7900GS is a DirectX 9 card, so DX10 won’t be available.
Posted 18 Dec 2007 at 11:02 ¶Hello Bob,
I did not remove FSX after installation and for sure I am not removing FSX with all my add-ons and settings.
So the best thing to do is to edit the registry.
Please give me some exactly detailed info of what I should do.
Thanks in advance.
Nico de Graaff
Posted 18 Dec 2007 at 11:12 ¶the Netherlands
Hello Bob,
Similar to David, I installed FSX SP2 as indicated and don’t get the DX10 preview option box. I have an AMD64 3800+ single core with Windows XP 32 bit 2 gig RAM and nvidia 8600GT, which is supposed to be a DirectX 10 card.
Posted 18 Dec 2007 at 12:26 ¶I also update to latest nvidia drivers … still no change.
Any suggestions ???
Thanks in advance for your help
Nico,
The numbered instructions above are pretty detailed. What steps are confusing?
Posted 18 Dec 2007 at 13:46 ¶John,
DX10 is available only on Windows Vista (with a DX10 card).
Posted 18 Dec 2007 at 13:48 ¶I have windows vista and according to nvidia the card is dx10 capable and my computer shows as having dx10 installed anyone else know whats up with this?? thanks in advance
Posted 18 Dec 2007 at 18:31 ¶David,
http://www.nvidia.com/object/geforce_family.html says the 7900 series is a DX9 piece. See http://www.fsinsider.com/tips/Pages/default.aspx for support links.
Posted 18 Dec 2007 at 21:15 ¶Hello Bob,
The confusing thing is if I still have to remove SP1 and RTM or just do the things that you mentioned below via regedit?
On 64-bit operating systems, open the HKEY_LOCAL_MACHINE\ SOFTWARE\ Wow6432Node\ Microsoft\ Microsoft Games\ Flight Simulator\ 10.0 key in the left pane.
Posted 18 Dec 2007 at 22:35 ¶Choose Edit|New|String Value.
Replace New Value #1 by typing SetupPath.
Double-click SetupPath and in the Value data box, type the full directory path where you installed or copied Flight Simulator X.
Nico,
Either reinstall or use the registry. If you reinstall, you don’t need to touch the registry because reinstalling will rewrite the correct registry values.
Posted 19 Dec 2007 at 00:20 ¶Hey Bob…
Thanks for the 64 bit info. SP2 seems to have installed now. BUT, now I get the “If you were connected to the internet right now” screen. I am connected to the internet, but FSX can’t seem to figure that out. Any suggestions?
Posted 19 Dec 2007 at 09:19 ¶Update on previous post:
Looks like the FsInsider.com website is coincidentally down just as I finished my install of SP2? Can’t seem to get that website up on any of my machines, some of which use a different access method. Hopefully it’s back up soon.
Posted 19 Dec 2007 at 09:33 ¶James,
Yeah, me either. I’m not sure, but I believe it shows the “no internet” message if it can’t load the in-game page from fsinsider.com. I’d say check back in an hour.
Posted 19 Dec 2007 at 10:00 ¶Bob, just noticed your blog linked on the FSInsider website.. Nice to see you on as well
I have a new issue with the installer. I get an error with the SimConnect dll being 32bit. I’ll come back on tonight when I’m on my regular PC and rerun it to generate the full error.
At home, I’m using Vista Ultimate x64. I have both FS9 and FSX SP1 installed.
Posted 19 Dec 2007 at 13:51 ¶Bob,
Posted 19 Dec 2007 at 18:56 ¶What exactly do you mean by “Copying the installed files from another partition or machine rather than using the installer.”? Is it possible to install SP2 and/or Acceleration do a different partition than your FSX install? If so, how do you do it?
Greg,
Please capture a setup log — they’re invaluable for diagnosing setup problems, especially with SimConnect:
msiexec /L*vx sp2-install.log /i fsx_sp2_ENU.msi
Ravi,
No, that’s not possible. All files must go on the same partition.
Posted 19 Dec 2007 at 19:21 ¶The registry fix worked, thank you.
Posted 19 Dec 2007 at 21:26 ¶hi bob
Posted 20 Dec 2007 at 11:06 ¶when i install SP2 i get an error 2908 and some more error messages that include HRESULT :0×8013700.
I tried to uninstall FSX but it will not uninstall
Bob, Here’s the error message:
An error occurred during the installation of assembly ‘ Microsoft.FlightSimulator.SimConnect, Verion=”1.0.0.61259.0″, publicKey Token=”67c7c14424d61b5b”, processorArchitecture=”x86″,type=”win32″‘.
Please refer to Help and Support for more information. HRESULT: 0×800736B3.
In the log file….
MSI (s) (5C:54) [17:48:01:280]: Set LastUsedType to: n.
MSI (s) (5C:54) [17:48:01:280]: Set LastUsedIndex to: 1.
MSI (s) (5C:54) [17:48:01:280]: Executing op: ActionStart(Name=RunDirectXUpdater,Description=Updating DirectX,)
Action 17:48:01: RunDirectXUpdater. Updating DirectX
MSI (s) (5C:54) [17:48:01:281]: Executing op: CustomActionSchedule(Action=RunDirectXUpdater,ActionType=3665,Source=C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\Setup\DX\acesdxca.dll,Target=RunDirectXUpdater,)
MSI (s) (5C:54) [17:48:01:281]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=300238929)
MSI (s) (5C:54) [17:48:04:773]: Assembly Error:The referenced assembly is not installed on your system.
MSI (s) (5C:54) [17:48:04:773]: Note: 1: 1935 2: {A3A4B37B-FD01-4BDC-8F15-BAC0E9E21E60} 3: 0×800736B3 4: IAssemblyCacheItem 5: Commit 6: Microsoft.FlightSimulator.SimConnect,version=”10.0.61259.0″,publicKeyToken=”67c7c14424d61b5b”,processorArchitecture=”x86″,type=”win32″
MSI (s) (5C:54) [17:48:04:773]: Assembly Error (sxs): To get more diagnostic information, enable the Component Based Servicing Log.
Error 1935. An error occurred during the installation of assembly ‘Microsoft.FlightSimulator.SimConnect,version=”10.0.61259.0″,publicKeyToken=”67c7c14424d61b5b”,processorArchitecture=”x86″,type=”win32″‘. Please refer to Help and Support for more information. HRESULT: 0×800736B3. assembly interface: IAssemblyCacheItem, function: Commit, component: {A3A4B37B-FD01-4BDC-8F15-BAC0E9E21E60}
MSI (s) (5C:54) [17:48:48:082]: Product: Microsoft Flight Simulator X Service Pack 2 — Error 1935. An error occurred during the installation of assembly ‘Microsoft.FlightSimulator.SimConnect,version=”10.0.61259.0″,publicKeyToken=”67c7c14424d61b5b”,processorArchitecture=”x86″,type=”win32″‘. Please refer to Help and Support for more information. HRESULT: 0×800736B3. assembly interface: IAssemblyCacheItem, function: Commit, component: {A3A4B37B-FD01-4BDC-8F15-BAC0E9E21E60}
Action ended 17:48:48: InstallFinalize. Return value 3.
MSI (s) (5C:54) [17:48:48:227]: User policy value ‘DisableRollback’ is 0
The log file ends with:
MSI (c) (5C:68) [17:49:09:740]: Product: Microsoft Flight Simulator X Service Pack 2 — Setup failed.
MSI (c) (5C:68) [17:49:09:741]: Windows Installer installed the product. Product Name: Microsoft Flight Simulator X Service Pack 2. Product Version: 10.0.61472.0. Product Language: 1033. Installation success or error status: 1603.
MSI (c) (5C:68) [17:49:09:750]: Grabbed execution mutex.
Posted 20 Dec 2007 at 18:01 ¶MSI (c) (5C:68) [17:49:09:750]: Cleaning up uninstalled install packages, if any exist
MSI (c) (5C:68) [17:49:09:751]: MainEngineThread is returning 1603
I can’t load for this reason….
AppName fsx.exe AppStamp Stamp 475e17d3
ModName g2d.dll ModVer Stamp 475e18oc
Would this be the same issue, that is Registry?
Posted 20 Dec 2007 at 22:36 ¶Oh……..
Windows XP op. system
Posted 20 Dec 2007 at 22:37 ¶Pete,
That error code indicates a pretty bad registry corruption. Can you try logging the installation to get more details?
msiexec /L*vx sp2-install.log /i fsx_sp2_ENU.msi
Then zip up sp2-install.log and send it to me at work (bobarnso–at–microsoft.com) so I can take a look. No promises, though — every time I’ve seen that error, the “fix” was to uninstall and reinstall. Also, you might want to try inserting the FSX DVD1 and uninstalling from the window that pops up.
Greg,
Can you send me the log? (See above.) Errors with the side-by-side assemblies are never fun.
Garth,
No, that looks like a runtime error. Are you getting it after installing SP2?
Posted 21 Dec 2007 at 11:44 ¶I get a totally different issue. Before I install SP2 everything works great. Game plays and runs normally. After I install SP2, I get an error message about not having a compatable video card and the cart must be at least a geforce3/ATI 8500 class card. The video adapter in my computer is a intel 965 express chipset. Any ideas?
Posted 24 Dec 2007 at 07:07 ¶I have installed SP1 and trying to install SP2 but an error comes indicating that setup cannot continue because SP1 is not installed ….any suggestions
Posted 24 Dec 2007 at 14:51 ¶Thanks
Got a questuoon. I dont have window Vista so Do I realy need Sp2? got windows XP with SP1
Posted 24 Dec 2007 at 15:15 ¶Bob, You comment ‘might be runtime error…’
Yes, after installing sp2. Uninstal and all is well again.
Tried full uninstal then reinst. of sp1 & 2 and same error persisted.
To be more specific, sp2 instals but error comes soon after starting the updated fsx
Back to sp1 again and virtually given up getting sp2 working. don’t want to quit though. Hope you can help.
Posted 26 Dec 2007 at 03:54 ¶Garth and medix,
Sorry, I’m not familiar with those issues. Please see http://www.fsinsider.com/tips/Pages/default.aspx for support links.
BigDeal,
The installer shows that error when fsx.exe isn’t version 10.0.61355 (or 10.0.61357 for Russian builds). What version do you have?
GIl,
SP2 applies to both XP and Vista. http://blogs.msdn.com/ptaylor/archive/2007/10/02/acceleration-and-sp2.aspx talks about what you get with SP2.
Posted 26 Dec 2007 at 11:08 ¶I hope I can explain this one so it makes sense to you. I’m going to give you the entire secenario so you’ll have the picture.
I copied my entire FSX folder to a external drive for safe keeping. renamed it to “MICROSOFT FLIGHT SIMULATOR X.12/21/07″.
I then deleted my FSX folder on the “C” drv.
I then defragged my drive.
I then did a clean load of FSX. I have to load from the copy of DISK1 on my drive. The reason it’s copied there is I was one of the users who had that disk2 read error. I tried correcting it with 3 different sets of cd’s and multiple dvd’s and PC’s. Nothing changed. it followed the CD.
Loaded SP1 back on. reboot the PC, loaded SP2 on, no problems with the load. Load complete msg. to C drv.
I restarted FSX, and noticed only one version of every defaulit aircraft loaded.
Checked the airplane folders of each plane. All the default texture folders were there.Checked the config file, all versions were listed in the file. How ever I noticed the numbering was not sequential as usual, example [plane] 0
was 0, [plane 1] was 2,[ plane 3] was 4,etc. do not know if that’s the norm for X, I didn’t think it was.
Now it gets more strange. my folder on the external drive which was still actively connected to my system,regretfylly also now had some of the aircraft missing. ?????????
I then took another spare airplane folder and copied into the FSXSP2 version and it only brought over one or more of all the versions of each plane. Yes I did rename the orignal folder to “AIRPLANE .ORG”
Other than that every thing works fine. I feel somehow the Registry got corrupted. I tried numerous reloads trying different procedures an no go on all of them Same result.
Not sure how or if I can fix it.
If I haven’t confused you, can you suggest what if anything I can do to correct this mess. Flying with only one paint job of only the default aiecraft can get old.
No stranger to MSFS’s. Been with you since MSFS5, Plus all your COMBAT SERIES FS’s
If you can sort all of this out and help, I woul be a very happy SIMMER.
Thanks For Listening
Frank Chiaravalle
frank.chiaravalle@usdoj.gov
Posted 26 Dec 2007 at 12:00 ¶Frank,
In general, if you modify/rename/delete/move/etc the files in the FSX directory outside the FSX installer, you’re going to run into problems when it comes to installing updates. So there’s a chance you have “remnant” files left over after deleting the FSX directory by hand. That said, reinstalling should have gotten the system back in sync.
I don’t think there’s a requirement that the aircraft.cfg texture values match the [fltsim.###] value. Lots of aircraft in FSX+Acceleration don’t match. But I’m not familiar with the code that loads the different liveries, so I can only suggest you see http://www.fsinsider.com/tips/Pages/default.aspx for support links.
Posted 26 Dec 2007 at 13:30 ¶humm… i have read all the comments and i did try them… my computer doesn`t want sp2 installed in the drive.. after i downloaded it, a message came up.. i cant remember what it was but it was something like sp2 cant be installed in your computer plz contact your pc center for help,….. what should i do?
Posted 29 Dec 2007 at 09:07 ¶I’ve called microsoft support, useless. They had me reinstall drivers, the game, and the patches just to come to the same conclusion.
With SP2 installed, while the game is running, if I try to hit “Flight”, then “load”, the game just freezes. Either it will offer to send and error report or the computer will become unresponsive.
I have 2 7950GTs
Core 2 Duo E6600
2 gigs ram
msi p6n mobo
I’ve just given up at this point. I’ve tried everything.
Posted 29 Dec 2007 at 14:38 ¶Charles,
Please try installing again and capture the exact error message.
Chris,
Sorry, but they don’t let me muck with the game engine so I’m afraid I don’t have the knowledge to help. General troubleshooting steps are to make sure you’re running the latest WHQL video drivers and in your case, I’d also try running with just one video card to see if it makes a difference.
Posted 30 Dec 2007 at 00:23 ¶Hi Bob,
a different problem: If I install SP2, there are more frames, but they seem to be drawn incomplete. If I move the view in the 3D cockpit (I use TrackIR), the picture stutters a lot and is broken in many parts horizontally.
Please see the image:
I have the newest NVidia ForceWare 169 driver on 7900GTX and a core 2 duo E6600.. Is there any hope?
Thanks a lot!
Sven
Posted 31 Dec 2007 at 07:18 ¶I don’t know if many of you had gotten into this problem here… Each time I try to install the SP2, I get an error message stating “Microsoft Flight Simulator X Service Pack 2 requires a video card supporting Shader Model 1.1 or later” and then the setup just shuts down.
Posted 01 Jan 2008 at 13:38 ¶Now I checked my system, and it is at the top 22% of systems able to run FSX, and so I don’t know what my problem is.
I wouldn’t be using SP2 but I wanted to finish up installing the DA Cheyenne for FSX, and I cannot do it unless I get SP2.
Please help!
Greetings!
I too got the “Microsoft Flight Simulator X Service Pack 2 requires the English version of Flight Simulator X.” message when I initially installe SP2. I felt relieved when I found this site,and being a bit uncomfortable with editting my registry, I sat down last night to go thru the long uninstall/re-install process.
Unfortunately it appears this did not work for me, as I am still getting the same message.
Was there possibly something I did wrong?
I’m running Vista Home Premium, on a dual core system, with 3 gig of ram.
Any help would be greatly appreciated.
Thank you.
Posted 02 Jan 2008 at 06:54 ¶Update to my last post…
Okay, so I decided to be brave, and try the regedit option.
Hurrah!!
It seems to have worked…. I have been able to install SP2…. and I’m now ready to head to the skies!
Again, thanks a lot for the help.
Posted 02 Jan 2008 at 07:26 ¶CharlyT,
Sorry, but I don’t work on the game engine, so I’m not going to be much help with the problem you’re seeing.
Trevor,
Setup is calling DirectX to check for your video card’s shader model support. As long as you have a semi-modern video card, the check should pass (it’s only looking for shader model 1.1 or later). It will fail if you run over Remote Desktop, however, because RD doesn’t support Direct3D.
Albert,
Good news! Thanks for reporting.
Posted 02 Jan 2008 at 09:02 ¶Hi Bob,
Installed FSX SP2 on my computer, without any problem. But there are other problems related to this update. I don’t know if this is the correct site to put these technical questions but maybe my problems might have occured to other users.
Posted 07 Jan 2008 at 11:45 ¶I created a flight plan to EDDF. Since I have installed SP2 I get assigned other runways for an approach (which do NOT exist). Another common problem is that when adjusting, for example, the heading knob (or other airplane functions) FS stops and crashes after a while.
What might be wrong? I hope someone might help me…
Cheers,
Marco
Guys,
am running vista 2.4 core 2 duo 2 gig ram with 5.3 windows rating and 8800 GTX and although there is only one post on this site lots of us out here (from my searches) are having the problem. both SP2 and Acceleration pack install ok but close because they fail to detect video card as being higher than 1.1 .. I have reinstalled from DVDs (RTM) but same result ..
NVIDIA DX!) demos work ok … over to you
needless to say I upgraded to Vista to enjoy FSX in glorious DX10
thanks Wal
Posted 11 Jan 2008 at 23:34 ¶Marco,
Sorry, that’s out of my league. (I’ve only landed without crashing by cheating.)
Wal,
See my comment above to Trevor.
Posted 12 Jan 2008 at 11:42 ¶for all those insatalling FSX SP2 who get the message video card not supported turn off your dual monitor setup and then fsx will detect your card ok.
Posted 14 Jan 2008 at 06:27 ¶OS is XP Home ( Should have got Pro )
On 32-bit operating systems, open the HKEY_LOCAL_MACHINE\ SOFTWARE\ Microsoft\ microsoft games\ flight simulator\ 10.0 key in the left pane.
Problem is this doesn’t exist on my box, however I do have:
On 32-bit operating systems, open the HKEY_CURRENT_USER\ SOFTWARE\ Microsoft\ microsoft games\ flight simulator\ 10.0 key in the left pane.
So I tried the entry anyway, still doesn’t work. One time original install of FSX, no addons etc. Only change has been install of SP1.
Posted 20 Jan 2008 at 00:09 ¶Mark,
If you don’t have the HKEY_LOCAL_MACHINE, your registry needs to be repaired. Just stick DVD #1 in your drive and choose the Repair option. If that doesn’t work, you can uninstall and reinstall.
Posted 21 Jan 2008 at 12:37 ¶Hi, I installed FSX Acceleration, and get the following message on FSX startup;
Posted 28 Jan 2008 at 01:40 ¶Unexpected error occurred preventing product activation being completed…
Code 1-80004005
Game runs and the new content is there, but it remains in Demo mode and quits after 30mins.
I have tried full un-install and re-install, but no change.
Any ideas?
Stephen,
See http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.simulators&tid=08468f90-467e-40d0-aa92-56e9689862a5&p=1 for a discussion of the problem.
Posted 28 Jan 2008 at 16:19 ¶Garth said,
December 20, 2007 @ 22:36
I can’t load for this reason….
AppName fsx.exe AppStamp Stamp 475e17d3
ModName g2d.dll ModVer Stamp 475e18oc
Would this be the same issue, that is Registry?
I had a similar crash report. FSX crashed on start-up.
Posted 29 Jan 2008 at 14:22 ¶The problem was due to 2 DX10 dll files in my system 32 folder. Just search for dxgi.dll and d3d10.dll and remove them if found on your XP machin running dx9
After I downloaded SP2 and tried to run it, the Windows error code tells me that this is not a valid installer package. I cannot get it to run at all. Any ideas?
Posted 29 Jan 2008 at 17:24 ¶Peter,
Sounds like the file’s corrupted. I’d suggest downloading it again. You can check the signature using the fciv tool available at http://support.microsoft.com/kb/841290. The signatures for the English version of SP2 are:
MD5
——————————–
7a44755a05edfeb7f870291f37643cf6
SHA-1
Posted 29 Jan 2008 at 23:10 ¶—————————————-
20ca18dff422793b5ffab71b9fae6ca5e769ba69
Hello,
Posted 04 Feb 2008 at 10:26 ¶I’m having a problem, like many it seems, with FSX SP2. It installs fine and flight sim runs fine except for the fact that it continually ask me to activate. When I activate it and everything loads its running in the trial version without the multiplayer option. If I uninstall the SP2 update FSX runs without a problem. I’ve checked the registry that you have mentioned just to be sure that wasnt the problem and all is correct. Anyone have any ideas? Thank you for any help provided.
Jamie,
I don’t work on the game engine itself, so I won’t be able to help you. Please see http://www.fsinsider.com/team/Pages/Feedback.aspx for links to support.
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